BEING ABLE TO RESPOND REMOTELY TO CUSTOMERS WILL BE IMPERATIVE
0001-01-01
Several companies have decided to keep much of their teams working in home office, even after COVID-19. These new remote work arrangements, at least partially, have come to stay.

To assure the productivity of the remote sales force, to give them access to the customer information, to allow them to support clients, to track orders, and to be able to make active sales anytime and anywhere: these are the new challenges. Business processes must be formalized and digitized so that anyone on the team can be able to proceed with a customer request. Moreover, and maybe it is the most important issue, processes must allow remote, real-time monitoring of sales KPIs to ensure reliable business management.

The point here is quite simple, in times where there are few customers, even losing a single of them is inexcusable.

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